Baby Plan Support

Care together. Grow together.

Baby Plan (宝贝计划) is for adult parents, guardians and authorized caregivers. It supports iPhone and iPad; the interface is currently primarily in Simplified Chinese. The initial release is free, with no in-app purchases or subscriptions. Optional AI has usage and availability limits.

Contact

Operator: 张浩冉 (Zhang Haoran), individual developer. Support and privacy: harnzh@outlook.com.

When reporting a problem, include the device model, OS/app version, approximate time and steps. Redact unrelated names, avatars, contacts, family invitation codes and children's health information from screenshots. Never send passwords, verification codes, access tokens or Apple keys. We do not ask for those credentials by email.

Synchronization

Check that both devices use the intended accounts, online family and baby, with the relevant permissions. Keep a network connection and reopen the app in the foreground. Local-only profiles do not automatically become shared. Export important data before attempting a reset; do not uninstall the app or clear local data as a first troubleshooting step.

Timers and reminders

Notifications, alarms and Live Activities depend on device support, OS version, permissions, network and system conditions. Remote timer endings require successful synchronization; only new activities created by a compatible version can use the new delivery path. A timer or notification is not a substitute for adult care.

AI and photo recognition

AI is optional and requires separate consent. Each care-chart photo submission requires confirmation. Review recognized fields before saving. Network, provider availability and quotas may limit use. Declining AI consent does not block unrelated manual records. Do not use AI for diagnosis, medication or emergencies.

Export and account deletion

Open 家庭 → 设置 → 数据与隐私 (Family → Settings → Data & Privacy) for export, backup, recovery and privacy tools. Read the scope shown before exporting or restoring. Protect exported files; a local restore does not mean replacing cloud data.

Select 注销云端账号 (Delete Cloud Account) to request account deletion. The request starts a seven-day waiting period and signs you out. Before the deadline, authenticate using the original account and explicitly confirm restoration to cancel it. Permanent deletion starts after the deadline and cannot be reversed. Shared-family owners must address ownership transfer. Shared data used by remaining members is retained; exclusively owned families are removed through the deletion workflow. Local cleanup follows server confirmation and respects other local accounts. Exports, screenshots and information already received by providers cannot be automatically recalled. If you cannot use the in-app process, email support without sending credentials.

Health references

Growth references, vaccination information, health observations and AI output are for recording and reference only. Consult a qualified medical professional about health concerns. For emergencies, contact local emergency services.